Wherever You're Going,
We Make It Personal!
From corporate meetings to dream getaways, your journey is managed with precision and a personal touch.
Aren't all travel agencies the same?
You're probably thinking, "Aren't all travel agencies the same?" Fair question, but trust us, Travelcare is anything but ordinary. What sets us apart?
Simply put – we're really, really good at what we do.
Our team is made up of travel experts who are not only highly trained and professional, but also genuinely passionate about getting things right, every time. We don't just go the extra mile… we go the extra continent if that's what it takes.
Need help at 2 AM? We're here. Lost your passport in Istanbul? We've got you. No matter the hour, no matter the issue, someone from our team is always just a call away, ready to assist.
From our Managing Director to the newest team member, we take a hands-on, sleeves-rolled-up approach to customer service. Why? Because we understand that we earn your trust (and your business) with every phone call, every email, and every booking.
We don't do one-size-fits-all. You tell us what you want, when you want it, and how you want it, and we'll make it happen. Flawlessly.
Our Mission
To equip our travel advisors with world-class tools, curated products, and unwavering support, empowering them to craft unforgettable journeys and deliver exceptional, personalised experiences to every traveller.
Our Vision
To be the leading force in travel, celebrated globally for the unmatched human touch, insight, and passion our travel advisors bring to every client interaction.
The pillars of everything we do
Every interaction, every booking, every journey, guided by these core principles.
Professionalism
We maintain the highest standards of professional conduct in all our dealings, ensuring expert advice and ethical practices at every step.
Responsiveness
We understand that time is critical in corporate travel. Swift, efficient and proactive solutions are built into how our team operates.
Reliability
We deliver consistent, dependable service that our clients can trust, ensuring peace of mind every step of the journey.
Integrity
We operate with transparency, honesty, and strong moral principles, building lasting relationships based on trust.
Client Focus
Our clients' needs and success are at the centre of everything we do, driving us to exceed expectations, always.
Passion
Travel isn't just business to us, it's personal. We care deeply about every journey because we know how much it matters.
Because for us, travel isn't just business, it's personal.
Sure, technology moves fast, and so do we. We've invested in the latest tools and platforms, so our team stays ahead of the curve (and you stay ahead of the queues). From unbeatable fares to seamless booking experiences, we've got the tech. But more importantly, we've got the touch.
It's the little things that make a big difference. Like remembering your window seat preference, checking you in before you even think to ask, or making sure your frequent flyer miles don't slip through the cracks. We sweat the small stuff, so you don't have to.
At Travelcare, our clients aren't just names on a screen. They're part of our story. In fact, many have been with us since day one, and we think that says a lot. We believe great service is about being proactive, attentive, and just human enough to know when to throw in a personal touch (or an emergency aisle seat).
Fast Response Times
Urgency is built into how our team operates. Time matters in corporate travel and we act accordingly.
Senior-Level Attention
Leadership stays hands-on. You are never handed off to a junior queue.
Strong Airline Relationships
Direct carrier relationships mean better rates, more flexible holds, and priority when things change.
24/7 Duty of Care
No matter the hour, no matter the issue, someone from our team is always just a call away.
Proud to Be Uganda's Exclusive Altour Partner
Yes, we're local, but with Altour by our side, we're thinking globally.
We're thrilled to be the exclusive Altour partner in Uganda, giving our clients direct access to one of the world's leading international travel management networks. With a presence in over 90 countries, Altour brings serious global muscle to the table, offering top-tier corporate and leisure travel services, consulting, data analytics, and meetings management.
But here's the real magic: while Altour thinks big, they act local. That means your travel programme gets the benefit of worldwide reach with on-the-ground know-how, like having a global concierge with a local accent.
Whether it's negotiating rates, optimising itineraries, or making last-minute miracles happen, our partnership with Altour ensures your travel is smarter, smoother, and a whole lot more personal.
What Altour Brings to Your Programme
Our Team
The people who go the extra continent for you, every single time.
Declan Peppard
Managing Director
Lydia Bakashaba
General Manager
Louis Kasozi
Finance Manager
Grace Akello
Credit Controller
Yudaya Naggujja
Travel Advisor
Robert Walugembe
Tours & Safaris Advisor
Rebecca Nakibuule
Travel Advisor
Sserugga Musisi
Office Assistant
Anita Butesi
PA to the MD
Samuel Isingoma
Business Development
Irene Nzaireki
Travel Advisor
Arthur Semitala
Accounts Assistant
Our Commitment to Community
At Travelcare, we believe that every journey has the potential to uplift communities. Through our CSR efforts, we invest in empowering people and fostering positive change, because to us, travel isn't just about destinations, it's about making a meaningful impact wherever we go.
Travelcare Joins Vision Group to Launch Teachers Making a Difference 2025
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Ready for an unforgettable trip?
Speak to a Travelcare advisor today, whether it's a single ticket, a corporate travel programme, or a tailored international holiday.