Corporate Travel Management

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CORPORATE TRAVEL MANAGEMENT

VALUE ADDED SERVICES

Simba Travelcare provides a host of value added services that allow us to enhance customer experience and efficiently manage our clients’ travel spends.

Customer-centric services

In addition to 24 hour support from experienced staff, Simba Travelcare aims to offer clients the best possible value via a combination of speed, accuracy and excellent customer care. We have invested substantial resources in ensuring that our team deliver on these six key touch points:

  • Speedy response times
  • Courteous greetings and manners
  • Being organized, prepared, and eager to help
  • Actively listening to identify needs and provide professional advice
  • Identifying best deals and offering alternatives
  • Prompt and accurate follow-up actions

Minimizing business travel costs

In addition to offering quality service, ensuring clients’ resources are used efficiently is also one of our key missions. Simba Travelcare has developed five tools to help our clients in this area:

  • Strong business relationships with airlines and hotels help us to offer favourable fares and rates
  • A lowest fare audit through a consolidated fare database offers significant savings opportunities
  • Additional savings offered through a proactive fare change audit
  • Negotiated preferential corporate rates to further minimize travel costs
  • Expert travel policy design and execution to optimize savings

Operational experience

Simba Travelcare’s state-of-the-art information system also helps us deliver high-quality services. These include:

  • A real-time call monitoring system for service efficiency
  • A point-and-click integrated booking system for both speed and accuracy
  • A comprehensive hotel inventory management system for direct access to availability information and booking confirmation
  • An online booking tool for a streamlined booking process and policy compliance
  • A user-friendly online report tool for 24/7 access to travel data and reviews
  • Viewtrip – electronic platform for convenient itinerary management anytime, anywhere

Professional account servicing team

Dedicated account managers relay day-to-day client needs to our service team, while also consolidating client feedback through regular reviews, meetings and questionnaires. We aim to improve customer satisfaction and ensure customers’ resources are spent wisely in these three specific ways:

  • Conducting regular travel data reviews and analysis
  • Ensuring effective travel spent management
  • Coordinating relevant corporate programmes
+ Customer-centric services

Customer-centric services

In addition to 24 hour support from experienced staff, Simba Travelcare aims to offer clients the best possible value via a combination of speed, accuracy and excellent customer care. We have invested substantial resources in ensuring that our team deliver on these six key touch points:

  • Speedy response times
  • Courteous greetings and manners
  • Being organized, prepared, and eager to help
  • Actively listening to identify needs and provide professional advice
  • Identifying best deals and offering alternatives
  • Prompt and accurate follow-up actions
+ Minimizing business travel costs

Minimizing business travel costs

In addition to offering quality service, ensuring clients’ resources are used efficiently is also one of our key missions. Simba Travelcare has developed five tools to help our clients in this area:

  • Strong business relationships with airlines and hotels help us to offer favourable fares and rates
  • A lowest fare audit through a consolidated fare database offers significant savings opportunities
  • Additional savings offered through a proactive fare change audit
  • Negotiated preferential corporate rates to further minimize travel costs
  • Expert travel policy design and execution to optimize savings
+ Operational experience

Operational experience

Simba Travelcare’s state-of-the-art information system also helps us deliver high-quality services. These include:

  • A real-time call monitoring system for service efficiency
  • A point-and-click integrated booking system for both speed and accuracy
  • A comprehensive hotel inventory management system for direct access to availability information and booking confirmation
  • An online booking tool for a streamlined booking process and policy compliance
  • A user-friendly online report tool for 24/7 access to travel data and reviews
  • Viewtrip – electronic platform for convenient itinerary management anytime, anywhere
+ Professional account servicing team

Professional account servicing team

Dedicated account managers relay day-to-day client needs to our service team, while also consolidating client feedback through regular reviews, meetings and questionnaires. We aim to improve customer satisfaction and ensure customers’ resources are spent wisely in these three specific ways:

  • Conducting regular travel data reviews and analysis
  • Ensuring effective travel spent management
  • Coordinating relevant corporate programmes

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Simba Travelcare is the most innovative travel management company throughout the region, creating a culture of service excellence and distinction. Through our pledge to quality of service, and the talent of our people, we are an innovative industry leader whose growth and success is anchored by our values, integrity and dedication to customer service.